Electrical Contractor Seeks Consistency
To be the best managed electrical contractor in Arizona — that’s the mission for RDS Electric and one their team has strived to live out for over 40 years. RDS Electric is committed to providing the Glendale, Ariz. community with quality electrical service through longevity in relationships, integrity and dependability. As the company has grown over the years, Jennifer Swier-Uden, CEO, has always sought improvement in consistent messaging and scheduling across the organization as they scaled.
Pursuing a Single Source of Truth
Swier-Uden wanted to lead her team towards cohesion to improve morale and provide the best service to customers. However, using several resources, like spreadsheets to schedule and forecast for their team, proved to be difficult and inconsistent. With no way to track projects, burn rates or hours used per employee, the team knew there had to be a better way. In the pursuit of a professional, single source of truth, Swier-Uden and her team sought out a way to consistently track their workforce.
Discovering Workforce Management
When the RDS Electric team connected with a peer group and asked around about scheduling solutions, they discovered a current LaborChart customer who was managing their workforce in a global, scalable atmosphere. Swier-Uden and her team got to know about not only the cloud-based platform but also the practice of successful workforce management (WFM). The RDS Electric team unlocked the solution they were looking for, quickly realizing the possibilities for their organization, from scheduling and forecasting to communication and burn rates.
Looking Forward to the WFM Future
Once RDS Electric found cloud-based construction WFM, they knew their future was brighter. With digital WFM, communication can be done professionally and instantaneously, which is crucial for a company that offers 24/7 service. Though their WFM journey is just starting, Swier-Uden already acknowledges that they could never go backwards. As they focus on developing and improving their team, Swier-Uden is excited for the opportunity to create long-term relationships with all of their team to ensure a strong future for RDS Electric.
Swier-Uden and her team look forward to unlocking further capabilities as they continue their workforce management journey.
Watch RDS Electric’s WFM Testimony: