Messer Construction Co., headquartered in Cincinnati, Ohio, needed a way to unify its approach to workforce management. The general contractor, a billion-dollar company with projects throughout the South and Midwest, had utilized a combination of legacy software systems and manual processes to oversee labor scheduling. The collection of approaches in place was not efficient or scalable.
As new systems came online, management teams were discovering that existing, outdated software failed to communicate easily with the new programs. Messer envisioned a platform that could grow with its business, integrating with its existing workforce data and help to analyze project decisions. The general contractor wanted to get a better understanding of the labor data in its system to make it easier to add new data, as well as generate reports around existing projects.
Integrated with Viewpoint Software
Messer and LaborChart designed a robust, custom answer for a number of key project metrics. The integration with Viewpoint made it possible to manage project dates, staff schedules, labor availability and location. Team leaders were also able to monitor the status of certifications and send assignment alerts.
In an effort to improve employee buy-in, LaborChart and Messer developed a phased roll-out of the new platform. LaborChart’s customer service team also provided multiple ways -- chat, e-mail, phone -- to give feedback, answered questions quickly and used that feedback to help clarify the adoption process in later stages.
LaborChart’s streamlined platform fundamentally changed Messer’s workforce management process. Instead of losing time every day in attempting to sync data between offline and online management techniques, Messer’s project teams could simply open up the cloud-based platform.
“Time is money, and LaborChart has saved us a significant amount of time in our daily jobs. For that reason, our ROI is invaluable.”
Information was now available digitally and instantly in the office and the field. That information could be easily merged and exported into reports that gave a holistic picture instead of project snapshots so Messer could focus on efficiently staffing up and down.