You probably have a good idea of how accountability works in construction. You’ve been doing this job for a while. You know that if a journeyman fails to show up for his shift or a project foreman can’t complete a punch list, they’re not doing their job.
Yes, those are specific moments when you need to hold a laborer or project manager accountable. But the idea of accountability is much more than the sum total of those individual actions. When accountability stops becoming about individual instances and instead is ingrained in your company culture, that’s when you can start to see real progress.
One key to building a culture of proactivity and accountability is instituting a digital construction workforce management platform. LaborChart makes sure your team is in constant contact and working with up-to-date information. The free flow of critical information in a cloud-based construction workforce management platform removes the possibility of misunderstandings and provides a shared set of data to facilitate dialogue. Real accountability requires a technological framework that clearly demonstrates why you’re making the decisions for current and future projects.
Better yet, a culture of accountability is how you’re going to unlock the potential of your company.
Accountability and Construction Workforce Management
When we talk about project deadlines and resource management, we’re really talking about accountability. We’re talking about holding management accountable for the labor plans and goals they’ve established. We’re talking about project foremen holding their crews accountable for the work. And we’re talking about your teams being accountable to each other.
Entrepreneur Hernani Alves wrote about the three ‘Ps’ of accountability in a recent piece for Construction Business Owner. He believes that leaders must exhibit personal accountability (leading by example), positive accountability (acknowledging when something goes right is as important as fixing your mistakes) and performance accountability (that missed shift, the unfinished punch list). Alves is suggesting that accountability needs to be part of your culture. And he’s right.
A thriving culture of accountability is a key sign of successful construction workforce management. When your labor pool knows that they’ll have the resources they need and the support of management and you know that crews will be on time and doing the work on schedule, that’s when your contracting firm is poised for rapid growth.
How Can Digital Construction Workforce Management Improve Accountability?
Information can get trapped on a whiteboard or in a spreadsheet. It’s difficult to share details with the field from a static board on a wall. Or the right data may not be easily accessible. A cloud-based construction workforce management offers an impartial and real-time look at the people and projects in your organization.
The data then lets you objectively examine your operations. The shared information lets you recognize instances of positive accountability, as well as where you need to improve. You can continuously work to improve operations by establishing project benchmarks. Shared data also helps you be more specific when giving guidance to your team because you can focus on specific time periods, tasks or laborers. Over time, accountability is no longer selective. It’s expected.
So, why should you build a culture of accountability within your company? Accountability leads to predictability. And predictability leads to certainty. And once you have certainty, that’s when you can stop drowning in the day-to-day tasks of labor scheduling and begin to actually dive into construction workforce management.
Accountability doesn’t appear magically. You have to make a choice to build systems that promote and cultivate accountability. Westphal & Company, an electrical and technologies contractor based in Madison, Wisconsin, realized they needed a way to hold project foreman accountable. The way was LaborChart, a digital workforce management platform that strengthened the connection between the field and the office through improved communication and shared data.
Learn how Westphal helped its project managers take accountability for labor scheduling and forecasting in this case study.
Are you ready to build a culture of accountability? Reach out to us about how we can help provide a framework with our digital platform.