Why the Customer Experience Should Never Be Overlooked

Jared Schnefke, Director of Customer Experience sits at his desk with his computer monitor.

LaborChart has grown alongside its customers as more contracting firms recognize the importance of digital workforce management. And we’ve been able to continually adapt our platform to the changing market and needs of our customers. 

We hired Jared Schnefke as our Director of Customer Experience to find new ways to help contractors embrace cloud-based workforce management. Read on to learn more about Schnefke and what drew him to LaborChart.

Why did you want to work for LaborChart? 

As someone passionate about helping build an organization from an early stage, this opportunity, regardless of geography, was impressive. The combination of product, industry, team and company roots in Kansas City, which is my hometown, made LaborChart very unique.

LaborChart cares deeply about creating a meaningful experience for its customers and team members. The chance to play a small part in stewarding that mission each and every day is why I choose to work at LaborChart. 

A quote saying "As someone passionate about helping build an organizationfrom an early stage, this opportunity, regardless of geography was impressive."

How does your previous experience at Deloitte Consulting inform your approach at LaborChart?  

While at Deloitte, the client projects were complex. The professional standards were high. And my team members were very sharp, yet liked to have fun. That created a face-paced, high-personal growth environment that is similar to what is taking shape at LaborChart.

Clearly the scale and stage are different, but having experienced what works well and what doesn’t inside Deloitte and other clients over 8 years, gives me a bank of perspectives and skills that I can draw from when building out the Customer Experience team at LaborChart. 

It’s really fun being able to weave the valuable lessons learned from a great firm like Deloitte into a high energy, mission-driven venture like LaborChart.

You have experience working with an early-stage energy technology company. What did you take away from that experience? 

I learned the importance of finding a values-aligned and mission-driven leadership team. It’s not a matter of if adversity strikes, but when. The leadership team at my previous company exemplified how to remain agile while not compromising on the company’s purpose or values when the going gets tough. It was essential to find that in my next opportunity as well.  

What's the culture like at LaborChart? 

LaborChart’s culture has lots of space for energy, collaboration, grit and fun along the way and no space for drama or ego. And because the co-founders, Ben and Hunter, have modeled and encouraged those characteristics from the beginning, that’s actually what the culture is. They both embody the short but powerful statement, “to be, rather than to seem”, which in my experience, is hard to find in a leadership team and company culture.

A quote overlying an image of Jared Schnefke, Director of Customer Experience.

What's your approach to customer experience? 

The LaborChart Customer Experience team exists to partner with, problem-solve for and delight our customers. We want to come alongside them, wherever they are in their workforce management journey, and offer a unique perspective on the people, process and technology factors required to more effectively manage their workforce. Yes, that includes putting them in position to successfully adopt and utilize our technology platform, but it doesn’t stop there. We’re focused on helping them transform their business but guiding them through a fundamental shift in how they plan and manage their workforce.

What have you learned from LaborChart customers? 

I have learned that our customers are smart, resilient and aware that there’s a better way out there. They want to improve and because our team has been in their shoes and our platform was born out of the same pain, it creates a strong foundation for us to work together. They also push our team and platform to evolve. It’s a true partnership that is on-track to redefine how the industry manages their workforce. 

LaborChart is looking for people that want to grow alongside our customers. Check out openings and learn more about our culture on our Careers page.

Watch our latest workforce management videos.

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VP of Brand
Allison Carroll is the VP of Brand at LaborChart. With a background in digital strategy and B2B content marketing, Allison's passion is helping brands tell a memorable story. As the daughter of a former EVP of construction at a large general contracting firm, Allison understands just how hard contractors work and is driven to provide each one with inspiration and guidance on how to improve workforce management.

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